Given the recent publicity about Amazon’s lawsuit against people posting fake reviews, it is more important than ever to manage your online presence and reputation as a reputable company who prides itself in providing its’ consumers with authentic, and trusted online reviews.
The latest blow to consumer confidence within the online marketplace happened this week. According to BBC News, Amazon.com, the world’s largest online retailer by revenue, has filed a lawsuit against 1,114 defendants, termed “John Does” as the company does not yet know their real names, who offer a false review service for as little as $5 on Fiverr.com, with most promising five-star reviews for a seller’s products. This comes months after the retail giant also sued a number of websites in April for selling fake reviews. “Amazon is bringing this action to protect its customers from this misconduct, by stopping defendants and uprooting the ecosystem in which they participate,” the lawsuit says. Anyone, whether they are a customer or not, has the ability to review products sold on Amazon’s online store, but the rules of the site forbid paid-for or fictional reviews.
What does this mean for online retailers? Now is the time to be proactive and make sure your business is putting its best foot forward. Heading into the busy holiday season when online shopping is at its peak, retailers can count on consumers doing their research before purchasing. Not only are consumers looking for the best buy, but also the best bang for their buck. In today’s world, it’s not always the lowest price that wins out. Customers are entrusting their packages to arrive on time and in the promised quality and condition without being able to physically see and inspect the products themselves. In order to shop with confidence, many customers rely on the company’s reputation based on the recommendations of their virtual peers.
To learn more about how your business can improve its chances of being one of the most searched sites this holiday season, contact www.ThinkSmartRep.com or call 561-688-8155 today!